Warranty Information
Your Satisfaction Matters! Warranty Information
Your Custom Home Warranty & Satisfaction Promise
Our mission statement, “Exceeding Expectations Everyday,” reflects our ongoing commitment to customer satisfaction. Every Southland Custom Homes employee is dedicated to meeting your expectations throughout the custom home building process and beyond.
Southland Custom Homes uses extensive quality control throughout construction, helping keep warranty work on our homes well below the national average. This benefits you by minimizing the time you may spend waiting for workers to resolve issues after you move in. However, should you need a repair, our warranty staff is available six days a week, and we will make every effort to complete warranty work with as little inconvenience to you and your family as possible.
Your Satisfaction Matters! How We Handle Complaints
Your satisfaction is very important to us. Our mission statement, “Exceeding Expectations Everyday!” reflects this.
While we do not receive many complaints, we take every complaint we do receive very seriously. That is why every Southland Custom Homes employee is trained and empowered to assist in resolving any situation you may have. We not only want you to be happy with your new home, we want you to be pleased with us and our service as well.
From an Owner:
The Importance of Customer Satisfaction:
You have my guarantee that any unresolved issue you may have with Southland Custom Homes will receive my immediate, personal attention. Please do not hesitate to let me know of any issue you may have, no matter how trivial you may think it is.
At Southland Custom Homes, we are a team, and we are all working hard to resolve any situation. If you need help or would simply like to share your home building experience, I would appreciate hearing from you.
You can reach me at 770-422-1777, extension 23.
Sincerely,
Robb Smith