Your Satisfaction Matters! Warranty Information
Southland Custom Homes offers one of the most comprehensive and longest warranty programs in the building industry, underwritten by Home Buyers Warranty Corporation. We do this for two reasons: First, it's an expression of confidence in the quality of our construction. Second, it's a reflection of our strong desire to provide each customer with a positive building experience and worry free living for years to come.
Our mission statement, “Exceeding Expectations Everyday!” reflects our devotion to customer satisfaction. Every Southland employee is committed to meeting your expectations.
Southland Custom Homes utilizes extensive quality control during the construction process, which has produced warranty work on our homes well below the national average. This benefits you by minimizing the time you will spend waiting on workers to resolve issues that may arise after you move in. However, should you need a repair; our warranty staff is available 6 days a week. We will make every effort to perform any warranty work with as little inconvenience to you and your family as possible.
Plus, since we are a platinum 2-10 Home Buyers Warranty builder, we include a 10-year insured limited structural warranty with every new home we build. This adds to your assurance that if a situation should arise, you will be taken care of.
Your Satisfaction Matters! How We Handle Complaints
Your satisfaction is very important to us. Our mission statement: “Exceeding Expectations Everyday!” reflects this. While we don’t get many complaints, we take every complaint we do receive very seriously. That is why every Southland employee is trained and empowered to assist in resolving any situation you may have. We not only want you to be happy with your new home, we want you to be pleased with us and our service as well.
From the President:
The Importance of Customer Satisfaction:
You have my guarantee that any unresolved issue you may have with Southland Custom Homes, will receive my immediate, personal attention. Please do not hesitate to let me know of any issue you have no matter how trivial you may think it is. At Southland Custom Homes we are a team and we are all working hard to solve any situation. If you need help or would just like to share your home building experience, I would appreciate hearing from you. You can reach me at 770-428-2320, extension 11.